Refund policy
VELMORA Return & Refund Policy
At VELMORA, we want you to shop with confidence. If you're not fully satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
-
Unused and in the same condition you received it
-
In its original packaging
-
With tags (if applicable)
-
Accompanied by proof of purchase
To start a return, contact us at:
📧 yousefamz40@gmail.com
Once your return is approved, we’ll provide instructions on how and where to send your package.
⚠️ Please note:
Items sent back without contacting us first will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
-
Damaged
-
Defective
-
Incorrect
Contact us immediately at:
📧 yousefamz40@gmail.com
We’ll resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
-
Personalized or custom-made products
-
Sale or discounted items
-
Gift cards
-
Used beauty or personal care products (for hygiene reasons)
If you have any questions, feel free to contact us.
Exchanges
The fastest way to get what you want is to:
-
Return the original item
-
Place a new order once your return is approved
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must still meet the return conditions listed above.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
-
Your refund will be issued to your original payment method
-
Processing time: 5–10 business days
⏳ Please note:
Banks or card providers may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at:
📧 yousefamz40@gmail.com